{"id":10684,"date":"2026-02-15T15:24:32","date_gmt":"2026-02-15T14:24:32","guid":{"rendered":"http:\/\/bera-bv.com\/page-de-reclamations\/"},"modified":"2026-02-15T15:24:33","modified_gmt":"2026-02-15T14:24:33","slug":"page-de-reclamations","status":"publish","type":"page","link":"https:\/\/www.bera-bv.com\/fr\/page-de-reclamations\/","title":{"rendered":"Page de r\u00e9clamations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10684\" class=\"elementor elementor-10684 elementor-8789\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2056d8 pad-l e-flex e-con-boxed e-con e-parent\" data-id=\"a2056d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7f08886 e-con-full pad-tb-s e-flex e-con e-child\" data-id=\"7f08886\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5548307 elementor-widget elementor-widget-heading\" data-id=\"5548307\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Page de r\u00e9clamations<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6500492 elementor-widget elementor-widget-text-editor\" data-id=\"6500492\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"\"><div class=\"\">Il est bien entendu regrettable que vous ayez une r\u00e9clamation concernant nos produits ou nos services. Nous souhaitons vous aider davantage et vous proposer une solution adapt\u00e9e. <\/div><\/div><div class=\"\"><blockquote><div class=\"\">Vous pouvez envoyer un e-mail \u00e0 :<br class=\"\"><a href=\"mailto:info@bera-bv.com\" target=\"_blank\" rel=\"noopener\">info@bera-bv.com<\/a><\/div><\/blockquote><\/div><div class=\"\"><blockquote><div class=\"\"> Vous pouvez appeler le :<br><a href=\"tel:+31332570302\" target=\"_blank\" rel=\"noopener\">+31 (0) 33 257 0302<\/a><\/div><\/blockquote><div class=\"\">Nos collaborateurs du service des r\u00e9clamations examineront votre demande<br class=\"\">et s\u2019efforceront de la r\u00e9soudre \u00e0 la satisfaction de tous.<br class=\"\"><br class=\"\">D\u00e8s r\u00e9ception de votre r\u00e9clamation, vous recevrez une confirmation de notre part.<br class=\"\">Nous r\u00e9pondrons \u00e0 votre demande dans un d\u00e9lai de 14 jours suivant sa r\u00e9ception ; si un d\u00e9lai suppl\u00e9mentaire est n\u00e9cessaire, nous vous en tiendrons inform\u00e9.<br class=\"\">Si vous ne souhaitez pas passer par nos services, vous pouvez \u00e9galement contacter \u00e0 tout moment le service de m\u00e9diation de la Stichting Webshop Keurmerk \u00e0 laquelle nous sommes affili\u00e9s.<br class=\"\"><br class=\"\">Depuis le 15 f\u00e9vrier 2016, les consommateurs de l\u2019UE ont \u00e9galement la possibilit\u00e9 de d\u00e9poser des r\u00e9clamations via la plateforme RLL de la Commission europ\u00e9enne. Cette plateforme RLL est accessible \u00e0 l\u2019adresse (<a class=\"\" href=\"http:\/\/ec.europa.eu\/odr\">http:\/\/ec.europa.eu\/odr<\/a>). Si votre r\u00e9clamation n\u2019est pas encore trait\u00e9e ailleurs, vous \u00eates libre de la d\u00e9poser via la plateforme de l\u2019Union europ\u00e9enne. <\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Page de r\u00e9clamations Il est bien entendu regrettable que vous ayez une r\u00e9clamation concernant nos produits ou nos services. Nous souhaitons vous aider davantage et [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10684","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Page de r\u00e9clamations - BERA BV<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bera-bv.com\/fr\/page-de-reclamations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Page de r\u00e9clamations - BERA BV\" \/>\n<meta property=\"og:description\" content=\"Page de r\u00e9clamations Il est bien entendu regrettable que vous ayez une r\u00e9clamation concernant nos produits ou nos services. 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