{"id":10975,"date":"2026-02-16T12:04:59","date_gmt":"2026-02-16T11:04:59","guid":{"rendered":"http:\/\/bera-bv.com\/pagina-de-reclamaciones\/"},"modified":"2026-02-16T12:05:00","modified_gmt":"2026-02-16T11:05:00","slug":"pagina-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/www.bera-bv.com\/es\/pagina-de-reclamaciones\/","title":{"rendered":"P\u00e1gina de reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10975\" class=\"elementor elementor-10975 elementor-8789\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2056d8 pad-l e-flex e-con-boxed e-con e-parent\" data-id=\"a2056d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7f08886 e-con-full pad-tb-s e-flex e-con e-child\" data-id=\"7f08886\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5548307 elementor-widget elementor-widget-heading\" data-id=\"5548307\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">P\u00e1gina de reclamaciones<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6500492 elementor-widget elementor-widget-text-editor\" data-id=\"6500492\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"\"><div class=\"\">Lamentamos que tenga una queja sobre nuestros productos o servicios. Nos gustar\u00eda ayudarle y ofrecerle una soluci\u00f3n satisfactoria. <\/div><\/div><div class=\"\"><blockquote><div class=\"\">Puede enviar un correo electr\u00f3nico a:<br class=\"\"><a href=\"mailto:info@bera-bv.com\" target=\"_blank\" rel=\"noopener\">info@bera-bv.com<\/a><\/div><\/blockquote><\/div><div class=\"\"><blockquote><div class=\"\"> Puede llamar al:<br><a href=\"tel:+31332570302\" target=\"_blank\" rel=\"noopener\">+31 (0) 33 257 0302<\/a><\/div><\/blockquote><div class=\"\">Nuestro personal del departamento de reclamaciones revisar\u00e1 su caso<br class=\"\">e intentar\u00e1 resolver la queja para satisfacci\u00f3n de todas las partes.<br class=\"\"><br class=\"\">Tras recibir su reclamaci\u00f3n, le enviaremos una confirmaci\u00f3n.<br class=\"\">Responderemos a su queja en un plazo de 14 d\u00edas a partir de su recepci\u00f3n; si necesit\u00e1ramos m\u00e1s tiempo, se lo comunicaremos.<br class=\"\">Si no queda satisfecho con este procedimiento, siempre puede ponerse en contacto con el departamento de mediaci\u00f3n de la Stichting Webshop Keurmerk, organizaci\u00f3n a la que estamos adheridos.<br class=\"\"><br class=\"\">Desde el 15 de febrero de 2016, los consumidores de la UE tambi\u00e9n pueden registrar sus reclamaciones a trav\u00e9s de la plataforma ODR de la Comisi\u00f3n Europea. Esta plataforma ODR se encuentra en (<a class=\"\" href=\"http:\/\/ec.europa.eu\/odr\">http:\/\/ec.europa.eu\/odr<\/a>). Si la reclamaci\u00f3n a\u00fan no se est\u00e1 tramitando en otra instancia, tiene la libertad de presentarla a trav\u00e9s de la plataforma de la Uni\u00f3n Europea. <\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>P\u00e1gina de reclamaciones Lamentamos que tenga una queja sobre nuestros productos o servicios. Nos gustar\u00eda ayudarle y ofrecerle una soluci\u00f3n satisfactoria. Puede enviar un correo [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10975","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>P\u00e1gina de reclamaciones - BERA BV<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bera-bv.com\/es\/pagina-de-reclamaciones\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"P\u00e1gina de reclamaciones - BERA BV\" \/>\n<meta property=\"og:description\" content=\"P\u00e1gina de reclamaciones Lamentamos que tenga una queja sobre nuestros productos o servicios. 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